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Lunarpages

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Lunarpages is said to be one of the cheapest Web hosting companies today. The business was first established in 1998 as a free hosting site that is quite popular to bloggers and for personal webpage. Today, Lunarpages expanded their repertoire to include Web hosting services from packages ranging from Web design to server space for small business solutions and e-commerce.

Basic Services

Due to the increasing demand of Web hosting and quick site development, Lunarpages offers affordable online services for small enterprises and personal websites, such as blogs. These services include a range of Web hosting plans ranging from starter packs for personal websites to dedicated servers for high-traffic and processing power.

Lunarpages also offers to the public their “QuickSite” service that involves quick and easy site development through their Web-based apps. This is perfect for those who are not familiar with Web development software and uploading protocols; preferring to make use of on-site tools and application to start their own online pages.

Also, Lunarpages is continuing to expand its service package to include Search Engine Optimization as part of their Internet Marketing campaigns to help site owners boost their page’s online coverage and accessibility; catering mostly to businesses in need of traffic increase.

Basic packages of Lunarpages Web hosting service includes, lifetime free domain registration, 1.5 TB of online server space, 15 TB of data transfer (FTP), unlimited email accounts linked to popular email services, and more.

Their business packages offer a wide range of services to acknowledge e-commerce and business requirements, like SSL, shopping carts, and personal control over their website through an on-site control panel. As a starter pack, the company is offering free access to basic services for 3 months.

Compatibility

In order to cater to today’s need of high-end site development, Lunarpages Web hosting packages is compatible with different Web languages used today, like PHP, Ajax, Ruby, Rails, Perl, MySQL, and Dreamweaver. This compatibility makes it possible for their clients to initiate any Web development projects without having to go through Web hosting plan upgrades or switching to different platforms that are quite common in the online hosting scenario.

Also, their packages include compatibility with video and audio streaming media that is quite popular for personal or business needs. Easy upload of these audio and video files, as well as quick on-site implementation for added convenience.

Customer Service

Another highlight of Lunarpages’ repertoire of services is the quick and easy communication with their customer service representative. This allows quick solution to client issues and technical problems. On-site support includes a forum where their clients can place technical help request on various issues, as well as 24-hour admin support to make sure that these issues are dealt with in the shortest possible time.

The company also offers a ticket and email support system where their clients can submit technical issues and account-based problems directly to their customer service representatives for quick resolution.

Freebies

Lunarpages’ members are also entitled to freebies to help improve their websites. Flash video tutorials are readily available on-site where their members can expand their knowledge in various Web development strategies without having to read through manual filled with texts. These animated tutorials include the use of FTP, Dreamweaver, Macromedia Flash, FrontPage; as well as features of your control panel to make it easier to manage and improve your account. Lunarpages also offer lifetime domain registration to their annual membership package.

Server Problems

Despite the streamlined services offered by Lunarpages, there were some issues regarding their client’s experiences with the company’s offers. Among these issues includes the limited processing capabilities of their servers despite the promised unlimited space in shared account.

This issue is made evident as some of their member’s sites were suspended due to high-bandwidth and high-processing activities that placed a strain on their servers.

There were comments found online regarding server problems experienced by their members. Replies from communication between these customers and the company stated that the suspension was initiated due to a large strain on shared servers. These members believe that Lunarpages placed too many account on a single server that made it almost impossible for their sites and apps to function properly — or even resulting to downtime and account suspension if these are not remedied in time.

Limitations

Despite the promise of Lunarpages to the online public regarding the use of the servers with unlimited resources, some of their members were displeased with what they found out upon use of their services.

Most of these issues were directed to sites that require login to blogs or forums owned by their members. Downtime occurs and Lunarpages customer service would inform the client that the downtime is caused by suspension of their account due to strain on their servers. Their clients would normally limit the number of user logins to their sites but problem still persists.

Lack Of Technical Solution

There were also feedbacks from some Lunarpages’ members regarding the inadequate technical solution offered by their in-house staff. Issues include unauthorized modification to scripts that lead to downtime in both Web apps and emails that is attributed to their claims of business loss. Downtime due to lack of technical solutions from their staff resulted to problems varying from hours to days without any resolution in sight.

This is one reason why plenty of their clients are posting “hate” sites online regarding the claimed ineptitude of Lunarpages’ technical support. Also these sites have put to light other issues as well, specifically when staff of Lunarpages resorted to upsell to upgrade a dissatisfied account holder’s membership to dedicated savers due to the lack of technical solutions from their supposedly expert staffs.

Conclusion:

Lunarpages is a popular Web hosting company today due to its offer of affordable hosting packages to address personal and business use. The affordability of their offers has attracted quite a lot of customers to sign-up and takes advantage of it.

As with any online service, we can never deny the fact that a few unsatisfied customers do appear from time to time, even putting up “hate” pages online regarding the services offered by their Web hosting company — and Lunarpages is no different.

There were those who commented on these “negative reviews” in clarity — often specifying that you only get what you paid for. Many second this fact saying that if you want higher quality of service, like less downtime and technical issues on your page, then go for more expensive offers online. Also, Lunarpages also offers refunds to customers who are dissatisfied with their services within the bounds of their license agreement.

Lunarpages offers affordable solution to their shared servers, especially those sites that don’t place too much strain on their server’s resources. However, these issues often crop up on pages that require high-end resources that are also offered by Lunarpages on their dedicated servers. This is one reason why the company upsell to give you the services you want on pricier packages.

If you’re looking for basic Web hosting services at an affordable price then Lunarpages has everything you need to get you started. From quick website development to hosting, the company aims to give you what you paid for. But if you are opting for more high-end solutions then you might want to go for their dedicated server packages to avoid problems later on.

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